Compare ATM Group vs 1CallDirect

Side-by-side comparison of features, pricing, services, ratings and more.

Winner

ATM Group

BPO & Outsourced Support Website

ATM Group is a tech-enabled customer operations and revenue partner for mid-market and enterprise organisations. The company helps brands deliver better customer experience, stronger retention and measurable commercial outcomes by combining high-performing people with smarter technology, automation and interaction intelligence. Founded in 1997, the agency has over 1,000 employees and serves clients across multiple industries.

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1CallDirect

BPO & Outsourced Support Website

1CallDirect is a call centre in Scotland focused on sales. Founded in 1998, the agency has under 49 employees. It consistently exceeds client sales and customer experience targets.

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Feature Comparison

Attribute	ATM Group	1CallDirect
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating	Winner +3.5 higher	-
Location	Leicester, United Kingdom	Glasgow, United Kingdom
Services	BPO Call Centers Phone Answering Services HR Outsourcing Customer Support	BPO Call Centers Phone Answering Services HR Outsourcing Customer Support
Industries	Home & Garden Health Care Entertainment Retail Hospitality Finance Recreation & Travel Software & IT Services Media & Communications	IT Industry Small Business Industry Fintech Industry
Pros	Positive employee culture with internal progression opportunities Strong client service with knowledgeable staff Tech-enabled approach with ATM One platform for interaction intelligence	Consistently exceeds client sales and customer experience targets.
Cons	Some reviews cite poor management and unprofessional staff Concerns about staff using dummy names when representing clients	-
Website	Visit Site	Visit Site

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