Mystrika
iVox Solutions is a leader in the contact center industry. It offers a full range of customer and technical support services. The agency turns a cost center into a profit center by upselling and cross-selling existing and new clients.
iVox Solutions is a contact center agency founded in 2003 and headquartered in Port St. Lucie, Florida. The agency positions itself as a leader in the contact center sector, offering a full range of customer and technical support services. It emphasizes turning a cost center into a profit center by upselling and cross-selling to existing and new clients.
The agency has under 49 employees and its minimum budget and average hourly rate are listed as "Inquire," indicating that pricing is provided upon request. iVox Solutions serves small businesses, medium businesses, and enterprise/corporate clients across industries including consumer goods, corporate services, and finance.
iVox Solutions offers services in phone answering services, BPO, and call centers. Its areas of expertise include BPO expertise, back office outsourcing expertise, and call center expertise, with specific capabilities in back office outsourcing, virtual assistant, and virtual receptionist services.
The agency's client portfolio includes notable names such as AT&T, ADT, Vivint, Duke Energy, and Dish Network, demonstrating experience with large-scale accounts.
Google reviews for iVox Solutions are predominantly negative, with an overall rating of 3.2 out of 5 from 53 reviews. Common complaints in reviews include poor management, unresolved payroll issues, health hazards in the office, and strict policies. Some reviews allege that positive reviews may be from management.
Despite the negative feedback, the agency continues to market itself as a leader in the contact center industry, focusing on revenue generation through upselling and cross-selling strategies.
Services
- Phone Answering Services
- BPO
- Call Centers
Industries Served
Team Size
Pros
- Recognized as a leader in the contact center sector
- Offers comprehensive customer and technical support services
- Focuses on generating extra revenue through upselling and cross-selling
Cons
- Multiple Google reviews cite poor management and working conditions
- Reports of unresolved payroll discrepancies
- Allegations of health hazards in the office
Client Review Analysis
Google reviews are predominantly negative, with complaints about management, working conditions, and payroll issues.